This Refund Policy explains how refunds and cancellations work for paid plans of Soloco, provided by 一念千身（上海）科技有限公司 (Yinianqianshen (Shanghai) Technology Co., Ltd.). Payments are processed by our Merchant of Record, Paddle. Refunds are issued back to your original payment method through Paddle.
This policy is in addition to, and does not limit, any mandatory consumer rights you may have under applicable law (for example, the statutory 14-day cooling-off period in the EU/UK).
- 14-day money-back guarantee on your first billing cycle. If you are not satisfied, request a full refund within 14 days of your first payment.
- Renewals are non-refundable. After the first cycle, each monthly renewal charge is non-refundable.
- Cancel anytime. When you cancel, your subscription stays active until the end of the current paid period; you are not charged again. Cancelling does not retroactively refund the current period.
- 14-day refund window. You may request a full refund within 14 days of purchase, provided you have not consumed more than 20% of the credits granted for that period.
- After 14 days, or if usage exceeds the 20% threshold, the lifetime purchase is non-refundable.
- Unused packs: fully refundable within 14 days of purchase.
- Partially used packs: we refund the unused portion on a pro-rata basis; consumed credits are non-refundable.
- The fastest route is your Paddle receipt email — it contains a self-service link to request a refund or manage your subscription.
- Alternatively, contact us via the Contact page with your order ID and reason. We aim to respond within 5 business days.
Approved refunds are returned to your original payment method. Processing typically takes 5–10 business days depending on Paddle and your card issuer.
- The request is outside the windows above.
- The account shows signs of fraud, abuse, chargeback abuse, or violation of our Terms of Service.
- Usage exceeds the thresholds stated above (lifetime / credit packs).
Nothing in this section overrides your non-waivable statutory consumer rights.
We may update this Refund Policy from time to time. Material changes will be reflected on this page with an updated date. Continued use of the service after changes constitutes acceptance.
Questions about refunds? Reach us through the Contact page.