Refund Policy | Soloco - Run multiple companies on your own Claude / Codex subscription

Overview

This Refund Policy explains how refunds and cancellations work for paid plans of Soloco, provided by BLUE STAR TRADING LIMITED. Payments are processed by our third-party payment provider, and refunds are issued back to your original payment method through that provider.

This policy is in addition to, and does not limit, any mandatory consumer rights you may have under applicable law (for example, the statutory 14-day cooling-off period in the EU/UK).

Monthly Subscription (Pro)

14-day money-back guarantee on your first billing cycle. If you are not satisfied, request a full refund within 14 days of your first payment.
Renewals are non-refundable. After the first cycle, each monthly renewal charge is non-refundable.
Cancel anytime. When you cancel, your subscription stays active until the end of the current paid period; you are not charged again. Cancelling does not retroactively refund the current period.

Lifetime Purchase

14-day refund window. You may request a full refund within 14 days of purchase.
After 14 days, the lifetime purchase is non-refundable.

How to Request a Refund

The fastest route is your payment receipt email — it may contain a self-service link to request a refund or manage your subscription.
Alternatively, contact us via the Contact page with your order ID and reason. We aim to respond within 5 business days.

Approved refunds are returned to your original payment method. Processing typically takes 5–10 business days depending on our payment provider and your card issuer.

When We May Decline a Refund

The request is outside the windows above.
The account shows signs of fraud, abuse, chargeback abuse, or violation of our Terms of Service.

Nothing in this section overrides your non-waivable statutory consumer rights.

Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected on this page with an updated date. Continued use of the service after changes constitutes acceptance.

Contact

Questions about refunds? Reach us through the Contact page.

Overview

This policy is in addition to, and does not limit, any mandatory consumer rights you may have under applicable law (for example, the statutory 14-day cooling-off period in the EU/UK).

Monthly Subscription (Pro)

14-day money-back guarantee on your first billing cycle. If you are not satisfied, request a full refund within 14 days of your first payment.

Renewals are non-refundable. After the first cycle, each monthly renewal charge is non-refundable.

Cancel anytime. When you cancel, your subscription stays active until the end of the current paid period; you are not charged again. Cancelling does not retroactively refund the current period.

How to Request a Refund

The fastest route is your payment receipt email — it may contain a self-service link to request a refund or manage your subscription.

Alternatively, contact us via the Contact page with your order ID and reason. We aim to respond within 5 business days.

Approved refunds are returned to your original payment method. Processing typically takes 5–10 business days depending on our payment provider and your card issuer.